Frequently Asked Questions

How Can We Help?

Find answers to common questions about LUXELITE PERFUMES, our products, orders, payments, delivery and customer support.

Products & Orders

LUXELITE PERFUMES offers a selection of elegant fragrances, perfumes, body splashes and premium scents for different preferences and occasions.
Browse our shop, select the products you want, add them to your cart and proceed through the checkout process. You will be able to review your order before making payment.
Please contact LUXELITE as soon as possible if you need to make changes to an order. Changes may depend on whether the order has already been processed or dispatched.
Cancellation requests should be made as soon as possible. A cancellation may be accepted depending on the processing stage of the order.

Payment

Payments are securely processed through Paystack. Available payment options may include mobile money and other payment methods supported by Paystack at checkout.
Yes. Payments are processed through Paystack's secure payment infrastructure. LUXELITE does not require customers to provide their payment credentials directly to us.
Orders are processed after successful payment confirmation. Once payment has been confirmed, your order can proceed to preparation and delivery.
If a payment is unsuccessful, your order will not be treated as successfully paid. You may try the payment again using an available payment method. If you experience a problem, please contact LUXELITE support.

Delivery

Yes. LUXELITE PERFUMES delivers fragrance products to customers within Ghana using the delivery information provided during checkout.
Delivery time depends on the customer's location.

Accra & Tema: 1–2 business days

Kumasi: 1–3 business days

Other locations in Ghana: 2–5 business days

Orders are processed after successful payment confirmation.

Delivery times may be affected by weekends, public holidays, courier availability, weather conditions and circumstances outside our control.

The delivery timeframe begins after successful payment confirmation and processing of the order.
While LUXELITE aims to deliver within the stated timeframe, delivery may occasionally take longer because of weekends, public holidays, courier availability, weather conditions or circumstances outside our control.

Where necessary, we may contact the customer using the telephone number provided during checkout.
Where delivery tracking is available, relevant tracking or delivery information may be provided to the customer. If you need an update about your order, please contact LUXELITE with your order details.
If you are unavailable to receive your order, additional delivery arrangements may be required. Our delivery team may contact you using the telephone number provided during checkout.
Customers are responsible for providing a complete and accurate delivery address.

If an incorrect address prevents delivery, additional arrangements may be required before the order can be delivered.

Returns & Exchanges

Returns may be accepted depending on the condition of the product and the circumstances of the order. Because perfumes and fragrance products are personal-use items, hygiene and product-condition requirements may apply.
Please contact LUXELITE as soon as possible and provide your order details together with relevant information about the damaged item. We will review the matter and determine the appropriate resolution.
If you receive a product that is different from what you ordered, please contact LUXELITE with your order details. We will review the issue and provide the appropriate resolution.
No. Please contact LUXELITE before sending a product back. This allows us to identify the relevant order and provide the correct return instructions.
Where a refund is approved, the refund method and processing time will depend on the circumstances of the order and the payment method used. Customers will be informed of the applicable refund process.

Account & Support

An account may be required during the checkout process so that your order and customer information can be properly associated with your purchase.
You can contact LUXELITE through:

Phone: +233 240 152 204
Email: luxelite12@gmail.com
If your question concerns an existing order, please provide your order reference and the relevant details so that our team can assist you more efficiently.

Still Have Questions?

Our team is available to assist you with questions about products, orders, payments, delivery and returns.

+233 240 152 204   |   luxelite12@gmail.com